Refund Policy

Because plated meals, assigned seating, staffing, and event arrangements are confirmed in advance, all ticket sales are final unless the event is canceled or otherwise stated on the event page.

Unable to Attend

If you cannot attend, you may transfer your ticket to another guest. Please contact us before the event so we can update the guest name, meal selection, and seating information whenever possible.

Tickets cannot be transferred to a different performance unless specifically approved.

Event Postponement

If an event must be postponed because of severe weather, an emergency, or another circumstance outside our reasonable control, purchased tickets will automatically be honored for the rescheduled date.

If you cannot attend the rescheduled date, the available refund or ticket-credit options will be communicated directly to ticket holders.

Event Cancellation

If an event is canceled and will not be rescheduled, ticket holders will receive a refund of the amount paid for their tickets. Refunds will be returned through the original payment method whenever possible.

Service or processing fees charged by outside ticketing or payment providers may be nonrefundable.

Event Changes

Changes to performers, songs, menu items, activities, event timing, or other production details do not qualify for a refund when the event still takes place as scheduled.

Refund Processing

Approved refunds may take several business days to appear, depending on the customer’s bank, card issuer, or payment provider.

Questions may be sent to info@brandyolefashion.com.